alertsla.blogg.se - Blitzscaling airbnb

“Blitzscaling is a specific set of practices for igniting and managing dizzying growth an accelerated path to the stage in a startup’s life-cycle where the most value is created.This is a term and approach coined by LinkedIn co-founder Reid Hoffman.The commonalities that companies like AirBnb, Nest, Google & SuperCell have is that they are “ Blitzscaling”.And, then they tend to qualify them out at that point.

If they hear people talking too much about cost and productivity in initial discussions when they’re at an early stage in their startup journey then they begin to worry about where their priorities really lie.

When selecting partners (clients), they consider how they feel about the people and the relationships they have with them as well as about 15 different variables from a data perspective.

Trust is at the heart of what they do and how they operate, rather than an SLA.

They look for added value from each partner that they on board, whether that is to them, their community or their employees.

They refer to their customers as partners rather than clients as that embodies the nature of the relationships that they want to have with them, where emotion and trust are of primary importance rather than cost, efficiency, productivity or the terms of an SLA.

Voxpro have grown at 70 percent compound annual growth rate for the past four years, much of which is driven by the underlying growth rate of the companies that they work with and the new companies that they choose to work with.Voxpro delivers scalable and outsourced customer service and technical support services for international tech brands like Airbnb, Nest, Google & SuperCell.Here’s the highlights of my interview with Brian: This interview follows on from my recent interview – Global human capital trends and the rise of the social enterprise – Interview with Anthony Abbatiello of Deloitte – and is number 262 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. Brian joins me today to talk about their approach, their clients partners (ahem!) and what they have learned from each other as they have grown together. Today’s interview is with Brian Hannon, the chief commercial officer at Voxpro – powered by TELUS International, a global and award winning customer experience outsourcer.